We’re here to help

 

Below are some of the most frequently asked questions we receive from clients. You can also call us to ask any questions you may have. Our office is open every day 9am-6pm. If you need to leave a message with us, we will return the call shortly!

 
 
  • Empire Storage makes renting self-storage simple.

    First: Select a unit size.

    We offer a wide range of sizes from indoor temperature-controlled units to large drive-up units with automatic doors for RVs or other hard-to-store items.  

    Second: Inspect your unit.

    Prior to renting, we will show you the Unit to ensure that it is clean, the latch and door open smoothly, the individual door alarm is functioning, and that the Unit fits your needs.

    Third: Complete our rental agreement.

    Our Empire staff members will answer all your questions before you rent. You will simply need a valid government form of identification (driver’s license, passport, etc.), and pay the first month’s rent, plus a one-time $14 administrative fee.  That’s it! We will provide you with a unique, individual gate code to enter and exit the property.  Your door alarm automatically disarms when you enter your gate code and access your Unit, and it re-arms itself when you leave.

  • We have a variety of unit sizes. Our units range from 5’x5’ indoor, temperature-controlled units to store your small valuable items to spacious drive-up 15’x40’ units with automatic doors to park your RVs or boats, and include every size in between.

    See our unit sizes here.

    Some customers like to use every inch of space, while others like to move around their unit as needed. The most important thing is that our customers are comfortable with their selection without overpaying for unused space.  We’ll work with you to find the right size that fits your needs.

  • All rental agreements are month-to-month. You decide how long to stay with us.

    Note that terms and condition may apply for promotional rates, and that we do not pro-rate months if you exit before your monthly anniversary date.

    • Longer access hours: Customers have gate access from 6am-10pm everyday, including holidays

    • Security Cameras

    • Free move-in truck for new customers

    • Indoor climate controlled units for valuable or delicate items

    • Wide drive lanes for easy access

    • Onsite restrooms for customers

  • We accept all major credit cards, cash, check, money order and cashier’s check.

    • Pay in-person by visiting our office

    • Pay online

    • By phone

    • Use our after-hours secure drop box

    • Use our easy- to-use kiosk outside the office

    You can also enroll in our automatic payment program where your monthly rent is debited from your account on the due date.

  • Transferring unit sizes is simple if your storage needs change over time.  If your preferred unit size is available, simply sign a new rental agreement and receive a credit or a charge based on the monthly fee for the new unit.

  • We make customer access a priority!  Our standard gate hours are 6am-10pm, everyday, including holidays.  If you need extended access hours, please ask our Empire staff members (restrictions apply). 

    Please also note that Empire Storage may restrict gate access to customers whose rent is more than 5 days past due.

  • When storing at any storage facility, always inspect your unit to make sure that it is the right size, in proper working order, and that it is clean and accessible.

    Consider is how you store your items, including accessibility. Always place heavier items on the bottom, lighter or breakable items on top, and items you need more often toward the front of your unit.  Labeling your boxes and totes makes retrieval easy when needed, and that you cover any mattress, electronics or other sensitive materials.  

    If temperature or wet weather is a concern, you may want one of Empire Storage’s indoor, temperature-controlled units.

    We suggest that you visit your Unit at least once a month to ensure that everything is order, proper maintenance is performed, and to address any issues since your last visit.

  • We contract a local pest control company that treats the entire facility weekly, including exterior areas, drive aisles and in front of unit doors.

  • Our indoor temperature-controlled units are located in a locked, separate building next to the office.  Temperature is maintained between 60 and 80 degrees all year. While these units are more expensive per square foot than our outdoor drive-up units, you can rest easy that your belongings are not exposed to the wide range of temperatures that our Fresno climate brings.  We also provide our Customers with convenient parking and a hand dolly to transfer items from your car to your indoor unit.

  • It means you have easy, drive-up access to your unit.  All of our units have roll-up doors, so don’t worry about dings or nicks to your car from the old-fashioned swing doors some facilities have, and there are no hallways or other impediments to access your unit.  Our wide drive aisles make accessing your unit with our FREE move-in truck easy.

  • Our office has a range of supplies available for purchase to make your storage experience as convenient as possible, including locks, boxes, covers, padding and more.  Let our staff know what you need and we will make sure it is ready for you!

  • Our customers are our family, and we want to hear what is on your mind. 

    Many of our customers have great ideas about storage. Please share them with us and we will try our best to implement your ideas to improve our service.

    If you have a problem to report, please contact our staff members immediately and we will try our best to correct it and make your storage experience a positive one. 

    If you see anything suspicious, note the time and date and report it to our staff members and law enforcement immediately. Never approach anyone or sacrifice your safety to confront anyone. 

 

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